Administrative / Office Assistant

Key responsibilities:

• Answering customer calls:
• Providing product information:
• Handling customer inquiries:
• Resolving customer complaints:
• Processing orders and transactions:
• Data entry:
• Escalating complex issues:
• Meeting performance metrics:
• Staying updated:

• Excellent communication skills: Clear and articulate verbal communication, active listening skills

• Problem-solving abilities: Analyzing customer issues and finding effective solutions

• Customer service orientation: Empathy, patience, and a positive attitude towards customer interactions

• Product knowledge: Thorough understanding of the company's products and services

• Time management: Efficiently handling multiple calls and tasks within designated timeframes

• Computer proficiency: Familiarity with CRM systems and data entry procedures

• Ability to multitask: Managing multiple customer interactions simultaneously 

• 1-3 years of previous experience in customer service or telemarketing preferred
• Able to accept constructive criticism and continually improve sales techniques
• Ability to promote a product or service using persuasive language and techniques
• Fluency in English is essential, bilingual is preferred
• Excellent communication and interpersonal skills
• Professional experience using online forms to personal information
• Speed and accuracy in typing

Experience in a position where meeting sales goals was important indication of performance