Automotive Service Manager

Manchester, CT
Full Time
Manager/Supervisor

Automotive Service Manager 

Company Information: 

AAMCO Transmissions is the industry leader in complex automotive repair with over 500+ retail stores throughout the US.  Our mission is to become the most trusted name in automotive repair by delivering exceptional service, maintaining the highest standards of quality, and consistently exceeding customer expectations. We are committed to providing honest, reliable, and comprehensive solutions for all automotive needs, fostering lasting relationships built on integrity and expertise. 

Our Automotive Service Manager is a high energy professional who not only leads by example but is also a team player who supports the employees that work for them. An Automotive Service Manager takes on many different roles as they manage the day-to-day operations of one of our centers, including: generating sales, communicating with customers, building client relationships, managing the technical team, and ensuring that all employees are adhering to AAMCO policies and procedures.  

Position Duties & Responsibilities: 

  • This is a demanding and important role – you must not be afraid of hard work! 

  • Manage inbound leads as well as customer satisfaction ratings 

  • Generate cold leads and close sales 

  • Meet, greet and recommend services to customers 

  • Manage technician workflow and the status of the customers vehicles’ repairs 

  • Order parts and manage inventory 

  • Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product 

Compensation and Benefits: 

  • Annual salary of $60,000-$70,000 + commission

  • Medical, Dental, Vision, 401k   

  • Daytime work hours   

  • Growth opportunity 

Job Requirements: 

  • Minimum of 2-3 years of sales experience OR equivalent sales/operational experience with a track record of success 

  • Unwavering drive for results 

  • Ability to lead a team 

  • Excellent one-time closing skills 

  • Strong commitment to customer service and relationship building 

  • Ability to communicate and use interpersonal skills at a sustained high level 

  • Capable of multi-tasking and executing in a fast-paced environment 

  • Coachable, honest and goal-oriented team player 

  • Must have valid driver's license 

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