Customer Service Representative
Come join the AAMCO Transmissions and Total Car Care Corporate Team in our Corporate Office in Horsham, PA. AAMCO Transmissions is seeking a dynamic, passionate, tenured customer-oriented Customer Service (Support) Representative who can offer extraordinary customer service while speaking to every customer promptly, with empathy and sincerity.
AAMCO Transmissions is an “Employer of Choice” in the automotive business for 60+ years offering competitive pay, PTO, excellent insured benefits including medical, dental, vision, Life Insurance, STD, LTD, and a 401(k) plan with company matching funds, no weekends, and The AAMCO Promise and commitment to take excellent care of our customers with the highest priority service. AAMCO Transmissions also offers excellent training by our tenured Customer Support Team with 40+ years of customer support expertise.
Role & Responsibilities
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team performance targets
Provide customers appropriate solutions and alternatives efficiently and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and document appropriately in Salesforce
Follow communication procedures, guidelines, and policies
Qualifications & Experience
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of customers
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively
18 years of age or older
High School Diploma or equivalent
At least 6 months of previous call center experience a plus
Proficient in PC operation and navigation
Full-Time schedule availability within hours of operations: 8:30am-5:30pm Eastern Monday-Friday
Prior Salesforce or other CRM experience strongly preferred
Prior Automotive experience a plus
Willing to submit to background check (includes education and employment verification)
Bilingual (Spanish) a PLUS
Compensation
Range from $14 to $20 per hour, increases for performance and tenure
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Vision insurance
Work from home
Schedule:
8-hour shift
Day shift
Education:
High school or equivalent (Required)
Some college or college degree (Preferred)
Work Location: 3 days at Horsham Office with 2 days remote